Shipping Policy

Maison Lune Shipping Policy

Maison Lune strives to provide all its customers with fast and reliable shipping. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery times
Maison Lune strives to ship all orders within 24 to 48 hours of purchase confirmation. Once shipped, orders are typically delivered within 5-14 business days .
Delivery times may vary depending on factors such as:

  • Weather conditions

  • Periods of high demand (such as holidays)

  • Customs procedures (if applicable)

Free shipping
At Maison Lune, you enjoy free shipping on all orders . Regardless of the order amount or your location, we ensure you pay no shipping costs. This is part of our commitment to making the shopping experience as simple and enjoyable as possible.

Dispatch
All orders at Maison Lune are shipped directly from our partner suppliers. This approach helps us shorten processing times and ensure you receive your products as quickly as possible. We also perform meticulous quality control before every shipment.

Order processing

  • Once your order is placed, you will receive a confirmation email with all the details of your purchase.

  • Orders are processed and shipped within 24 to 48 hours .

  • Once your order has been shipped, you will receive an email with a tracking number so you can easily track your package.

Tracking orders
Maison Lune provides tracking information for all orders. The tracking number you receive via email allows you to track the progress of your order via the carrier's website. This way, you'll know exactly where your package is and when it will be delivered.

Questions and support
Do you have questions about your order or our shipping policy? Our customer service team is happy to help.
You can reach us via:
Email: info@maisonlune.ca

We aim to answer all your questions quickly and professionally.

Limitations and exceptions
While we make every effort to meet estimated delivery times, unforeseen circumstances may arise that cause delays, such as:

  • Customs processes

  • Bad weather conditions

  • Force majeure situations

Maison Lune is not responsible for such delays, but we appreciate your understanding and patience in these cases.

Conclusion
Maison Lune is committed to providing an exceptional online shopping experience—from order to delivery. By following our shipping policy, we ensure that every customer receives their order safely and as quickly as possible.
For questions or additional information, please feel free to contact us at info@maisonlune.ca .